Refund policy

Return and Refund Policy

We want you to be happy with your order. If something isn't right, get in touch at hello@poyse.com.

Returns

We accept returns on unopened products within 15 days of delivery. Products must be unopened, unused, and in their original packaging.

For health and safety reasons, we cannot accept returns on opened products.

To start a return, email hello@poyse.com with your order number. We'll send you return instructions. Return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5-10 business days. Depending on your bank, it may take additional time to appear on your statement.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery at hello@poyse.com with your order number and photos. We'll make it right at no cost to you.

Subscription orders

You can cancel your subscription at any time. Cancelling stops all future renewals. Once a renewal order has been billed, it will be fulfilled and shipped, and the return policy above applies to that order.

See our subscription cancellation policy for full details.

Questions? Email hello@poyse.com.