Shipping Policy

Processing time

Orders ship within 1–2 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

You'll receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery times

We currently ship within the United States only.

Economy — $9.99 Estimated delivery in 4–6 business days after shipment.

Expedited — $19.99 Estimated delivery in 2–3 business days after shipment.

Subscription orders ship free with Economy shipping. If you select Expedited shipping on a subscription order, standard Expedited rates apply.

Delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your expense.

Lost or damaged packages

If your order arrives damaged, contact us at hello@poyse.com within 48 hours of delivery with your order number and photos, and we'll make it right.

If tracking shows your package as delivered but you haven't received it, please check with your household and neighbors first, then contact us at hello@poyse.com.

Questions

Email us at hello@poyse.com.