Cancellation policy

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Subscription price and delivery frequency vary by product and are shown on the product page and at checkout before you complete your purchase. Economy shipping is included at no additional cost on subscription orders. Renewals are charged on the same day of the month as your initial order.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions auto-renew until you cancel. There is no minimum commitment and no cancellation fee.

Cancelling or changing your subscription

You can cancel or change your subscription at any time. Your order confirmation emails have links to your order — you can manage your subscription from there. You can also email hello@poyse.com and we will cancel it for you.

Cancelling stops all future renewals. Once an order has been billed, it will be fulfilled and shipped — our returns policy applies to that order.

See our returns policy for more details on returns and refunds.